About Face Communications, LLC

  Virtual Resource Program for Customer Service, Technical Support, Sales & Live Chat Support

FAQ

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Will I Automatically be Selected for the Opportunity?

Posted on December 3, 2018 at 4:00 PM

Opportunities are on a first come, first serve basis. Additionally, agents may have to take a series of assessments, including a voice assessment for phone support programs. Finally, you must pass the course.


Per Arise Virtual Solutions.

What Does it Mean to Enroll & How Do I Know I've Done it?

Posted on December 3, 2018 at 3:55 PM

Enrolling means you have expressed interest, received instructions on next steps, taken any additional assessments or met other criteria and submitted your credit card for payment for the certification course.


Per Arise Virtual Solutions.

What Does it Mean to Express Interest?

Posted on December 3, 2018 at 3:50 PM

Expressing interest in an opportunity is the first step to enrolling in a client program. When you visit the Portal, and there is something that interests you – you click select. At this time you’re indicating you want to be notified of next steps – it does NOT mean that you have enrolled in the course or been selected for the opportunity.


Per Arise Virtual Solutions.

What is an Opportunity Announcement?

Posted on December 3, 2018 at 3:45 PM

A document that contains all the information you need to determine if you, or your agents, would like to provide services for a particular client program. Details about the call types, additional equipment requirements, service revenue, certification course schedules and certification requirements are in this document. It is critical that you read Opportunity Announcements thoroughly before expressing interest in a client program.

Per Arise Virtual Solutions.

Need Additional Help with AVS Clients/Portal?

Posted on December 3, 2018 at 2:55 PM

AVS Resources


AVS Live Chat Support

Mon – Fri from 10AM-4PM Eastern Time.

Technical Support Chat: https://livechat.boldchat.com/aid/796529289664670266/bc.chat?cwdid=4444426140170558557&fbclid=IwAR1k7Nx2GeNV0xWAeOhBvlHGIZJYZY7KpjEtfUIRBSVj4d3FHa0oz223aXE" target="_blank">Click Here

Client Enrollment Support Chat: https://livechat.boldchat.com/aid/796529289664670266/bc.chat?cwdid=4444426140170558557&rdid=1372774584936660067&fbclid=IwAR02guAn59Daja1cxxd8H3m1u7ZipotErdZ_5s0-JGwBJv-dXGkAWkzMlok" target="_blank">Click Here

Registration Support Chat: https://livechat.boldchat.com/aid/796529289664670266/bc.chat?cwdid=4444426140170558557&rdid=4273823383175497360&fbclid=IwAR2eTkrxnxcDhHO1zcQ11QC_iuJuTm_Qy3zUC-eps0X62hKFd3zmsD5XxpI" target="_blank">Click Here

Partner Support Chat: https://livechat.boldchat.com/aid/796529289664670266/bc.chat?cwdid=4444426140170558557&rdid=1282937544222073401&fbclid=IwAR3H-FEu5XdzY5rOVD3czjqLjirV_vRwfLA1E-bxlE2JbLLILpY3sRMv1Zc" target="_blank">Click Here


AVS Tips & Support

Client Incident Ticket Submission: https://arise.service-now.com/?fbclid=IwAR2Ef3FgaUfu_QMuuYsu1GkWw3Z-5HfQ8saAu1_ceDonpP4uO44w2gzXkyY" target="_blank">Click Here

Starmatic Mobile Scheduling (Mobile Devices Only): https://l.facebook.com/l.php?u=https%3A%2F%2Fstarmatic.arise.com%2Fmobile%2Flogin.aspx%3Ffbclid%3DIwAR3IqRPvDS7mzfLr87Kcsu0t3hrlmpSrFbuvotcbhEnZa9qVI1FOMRPdh1s&h=AT09lQhaqKt2XVhx7rKVaIYFLzNw7ZY42WtZUhETFPpVIaO5FF1dqLWUtxyw4g-GGkSBomovHebZUH10Y3MNopYx86M72swrNvj3ipK7NCq_na6qGfrep72xaeA_J6_PpJuGJCtIsTxIqQ" target="_blank">Click Here

Invoice Questions: [email protected]

 

Submit Documents to AFC: [email protected]

Submit Affidavit of Identification to AVS: Arise Affidavit Of [email protected]



How long do I have to pay for an AVS client course?

Posted on December 3, 2018 at 2:45 PM

You have up to 24 hours to process and complete payment for any AVS client course or you will be canceled from the client course. Should your interest be cancelled for any reason, you will have to repeat the enrollment process once again. Please note that certification courses are filled on a first-come, first-served basis and will fill at any given time.

This means the client reserves the right to close the opportunity at any time, even if payment has been made. Should payment be made for an AVS client course that is closed (you were not accepted into the course) then a refund may be issued within up to 90 days from confirmation date of client cancellation. This does NOT apply if the agent cancels interest after payment is made. This ONLY applies if the client or AVS cancels your interest BEFORE certification begins AND is on a case by case basis. Refunds & agent credits are at the sole descretion of Arise Virtual Solutions & their clients. About Face Communications has no part in this portion of the enrollment & is NOT liable for any decision or monies that applies. 

Your seat is not secure until you have fully paid for the course and are accepted by the client and AVS.


Per Arise Virtual Solutions.

Need AVS Tech Support?

Posted on August 27, 2018 at 4:10 PM

Call 1-866-771-0041 Press 1, however, typically they’ll refer you to live chat for it’s the only way for them to gain access to your computer to resolve any issues you may be facing

I know you are a Resource Program, so how much are your fees?

Posted on August 27, 2018 at 4:05 PM

All revenue and bonuses are paid on our master contract from our clients. You will receive your contract rate, which will be paid per interval/per call minute serviced (based on the client you service) less our processing fee of $26.25 per invoice per client. In addition, our clients charge a service fee, invoice fee, and direct deposit fee per cycle. These fees vary depending on the client serviced. All service fees will be deducted from your payroll prior to processing via direct deposit.


*Hosted Independent Contractors rates are different than listed above. Please reach out to [email protected] for more information on which applies to you.


Below is an example of a typical paycheck.


Hourly rate $12.00 per hour

Weekly hours worked 40

Total hours worked per period (invoice) 80

Gross agent earnings due ($12.00 x 80 hours) $960.00

Gross earnings less the ($26.25) agent processing fee $933.55

(This fee is waived for qualifying agents)

Net pay check (less $19.75 AVS client service fee/$4 direct deposit fee) $909.80

Total monthly income (2 x $909.80) will be $1819.60*


In this example your Annual Income would be $21,835.20. If you add in the cost of commuting in your vehicle, gas and maintenance (annual estimated cost of $6,512.00), lunches @ $5 per day = $1,300.00 annual; this does not include Starbucks or Paradise Bakery, which could add another $5-$10 per day!


That alone would be $9,112.00 per year never mind the cost of daycare which could add anywhere from $8,000-$15,000 per year.

Offset your processing fees, by referring family & friends to AFC. All agents are paid on a 1099, so no taxes are deducted.

You decide how many hours you spend servicing client inbound calls. If you have a full-time job and can only work a few hours in the evening and/or on the weekends, that’s fine.


Contact us if you have questions regarding revenue or visit our Job Board before starting the application process.

* The illustration above is an example only of an earning scenario of a virtual home agent and not a guarantee of your earnings. Your actual earnings will be based on your interval contract rate, performance, your total shifts worked, less service fees.

How much money can I earn through contracting with AFC?

Posted on August 27, 2018 at 4:05 PM

Your pay rates vary from client-to-client, the average hourly rate you will be paid will be from $8.00 up to $16.00 per hour. You will have no commuting time, no cost for gas, you’ll save money from not buying lunches or a fancy new wardrobe. You choose the number of hours, times and days you want to work! As long as they meet the minimal rate required by the client then schedule as many or as little as desired. You hold the keys to your future in financial freedom!

How long is the online certification and will I be paid during certification?

Posted on August 27, 2018 at 4:05 PM

Your online client certification will run anywhere from 2 days up to 30+ days, depending on which client you select. Online classes usually run 4-6 hours per day and are normally held on weekdays only. You will not be paid during the course of certification, however, some of our clients may offer certification bonuses of up to $350.00 once you have completed certain requirements.



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